Why do I have to pay a cut-off fee of $25 if my water was not shut off?
In the event any customer fails to pay their bill by the close of business of the twenty-fifth (25) day of the billing date, the water service will be processed for cut-off and a twenty-five dollars ($25) fee is applied immediately to the account.
Do you charge for using debit/credit card to pay bill?
There are no extra charges for paying your bill by credit/debit card online.
Does the City of Midwest City have “Big Trash Day?”
No, but customers can go to the city Refuse Station up to 4 times in a year free of charge. Customers may go more than 4 times to the dump; however the customer normal dump fee based on size will apply. Customers will need a current copy of utility bill.
How is the residential sewer (wastewater) charges calculated and why does it go up?
Charges are based on number in household until usage can be determined on the water usage during the months of November, December, January and February. Since we are unable to meter sewer, we average your winter water consumption. We take the winter months of November thru February and average the water usage to apply as the sewer rate every July. This could cause an increase, decrease, or sometimes no change in the sewer rate. The rates stay in effect from July of the current year until July of the next year.
Do I have to pay a deposit even though I currently have service in Midwest City?
Yes, each individual location requires its own deposit.
How long before the deposit is refunded back to the account?
After 5 years of good service or once the account is terminated, any money due will be deducted from the deposit and the remaining balance will be refunded to the customer. However, if your account is ever processed for cutoff a new deposit will be required.
What is check-list?
If the utility account is shut-off for non-payment and we haven’t received payment within a week of being disconnected.
If the meter is locked and payment is made, may I restore services myself?
No. If the lock is cut-off a tampering fee of $100 will be applied to the account. Our staff will work to get services restored as soon as possible.
Is my water consumption ever estimated?
Yes. If the meter reader is unable to obtain a reading due to the meter being covered by snow, ice, high brush, or another object blocking the meter then the bill will be estimated. Estimating is very rare; the meter is read every month.
Why do I have to pay an extra $50.00 deposit on my account?
Due to the risk of unpaid balances on an account that has had more than 4 cut-offs in a 12 month period, city ordinance requires an additional deposit of $50.
Do they charge extra to pick up the second trash can?
A fee of $5.00 per month for each additional poly cart.
When is my bill due?
Here is a chart of each cycle for Midwest City: