Midwest City, OK

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Utility Customer Service

1. Why do I have to pay a cut-off fee of $25 if my water was not shut off?: In the event any customer fails to pay their bill by the close of business of the 25th day of the billing date, the water service will be processed for cut-off and a $25 fee is applied immediately to the account. This is an administrative fee assessed for the account evaluation and adjustments that are required due to the late payment.

2. Where are you located?: We are located at 100 North Midwest Boulevard. That is on the corner of North Midwest Boulevard and East Reno in the Municipal Complex.

3. My service was turned off for non-payment. Why am I still receiving a bill?: You must contact Customer Service to terminate your utility account. Minimum monthly charges will continue to incur until the account has been taken out of your name. Just because service was turned off for non-payment doesn't mean the account was terminated.

4. Do you charge for using debit/credit card to pay bill?: There are no extra charges for paying your bill by credit/debit card online.

5. Does the City of Midwest City have "Big Trash Day"?: No, but customers can go to the city Transfer Station up to 4 times a calendar year free of charge. Customers may go more than 4 times to the dump; however, fees will apply based on size. Customers will need to take a current copy of their utility bill. Open Saturday's only from 8:00am to 4:00pm. To view more information

6. How is the residential sewer (wastewater) charges calculated and why does it go up?: Charges are based on number in household until usage can be determined on the water usage during the months of November, December, January, and February. Since we are unable to meter sewer, we average your winter water consumption. We take the winter months of November through February and average the water usage to apply as the sewer rate every July. This could cause an increase, decrease, or sometimes no change in the sewer rate. The rates stay in effect from July of the current year until July of the next year.

7. Do I have to pay a deposit even though I currently have service in Midwest City?: Yes, each individual location requires its own deposit. You can provide a letter of good credit from another utility company showing you have paid on time each month for the previous 12 month period.

8. How long before the deposit is refunded back to the account?: After 5 years of good service or once the account is terminated, any money due will be deducted from the deposit and the remaining balance will be refunded to the customer. However, if your account is ever processed for cutoff a new deposit will be required.

9. What is check-list?: If the utility account is shut-off for non-payment and we haven’t received payment within a week of being disconnected.

10. If the meter is locked and payment is made, may I restore services myself?: No. If the lock is cut-off a tampering fee of $100 will be applied to the account. Our staff will work to get services restored as soon as possible.

11. Is my water consumption ever estimated?: Yes. If the meter reader is unable to obtain a reading due to the meter being covered by snow, ice, high brush, or another object blocking the meter then the bill will be estimated. Estimating is very rare; as the meter is read every month through our automatic meter reading system.

12. Why do I have to pay an extra $50 deposit on my account?: Due to the risk of unpaid balances on an account that has had more than 4 cut-offs in a 12 month period, City Ordinance requires an additional deposit of $50.