Utility Customer Service

 Mission Statement

The mission of the Customer Service Department is to exceed the expectations of  our citizens, through the delivery of effective, courteous, and responsive utility services.

Contact information

Switchboard and Information line
Phones are answered Monday-Friday 8:00am-5:00pm
405.732.2281 or 405.739.1251

Customer Service
Phones are answered  Monday-Friday 7:30am-5:30pm
405.739.1252 or 405.739.1254
email: customerservice@midwestcityok.org

fax: 405-869-8613

Drive-thru Bill Payment Service
7:30 - 5:30 Monday - Friday

Emergency Only - After 5:30 pm Water/Sewer Line Problems 405-739-1383


Hours of operation

Monday - Friday
Lobby: 8:00 a.m. - 5:00 p.m.
Drive-thru and phones: 7:30 a.m. - 5:30 p.m.

Paperless Billing

Customers may sign up for paperless billing by clicking here and logging on to their accounts.  Once logged on please click on the tab called Manage ebilling.